STUDIO POLICIES

Behavior Policies

1. 01Be respectful at all times; have class.
2. 02No racial slurs or language.
3. 03Keep politics outside the studio and program.
4. 04No physical or sexual misconduct.
5. 05Gum is not permitted inside the studio.
6. 06No guns or weapons on the premises.
7. 07Kicking or hanging on equipment is not permitted.
8. 08Respect studio equipment and return loaner equipment.
9. 09Alcohol is not permitted during studio hours; only allowed for special events after hours.
10. 10Attend sessions only to what your package gives you access to; speak with staff to change package access.

Misconduct behaviors and incidents will be addressed depending on the context of severity to include but not limited to: incident reports, verbal counseling, suspensions, or exclusions.

Clothing and Hygiene Policies

1. 01Tops and appropriate bottoms must be worn at all times (no shirtless working out during regular studio hours).
2. 02No inappropriate images on apparel.
3. 03Bare feet are not permitted.
4. 04Closed-toe shoes are required for training.
5. 05Have good/decent hygiene with clothing and yourself before training.

Administration Policies

1. 01Open Door Policy: Members can request to speak with the head coach/owner directly for private consultations.
2. 02All studio members and visitors MUST have a completed intake and waiver form (by parent or guardian if a minor) before training.
3. 03All studio members and visitors MUST present a valid ID before training; a parent/guardian for a minor MUST come in person. No exceptions.
4. 04Complaints are to be reported to staff/coaches; complaints will be addressed directly by the owner and program manager.
5. 05A debit/credit card is needed on file for annual billing of package rates; no cash transactions for packages and services.
6. 06Cancellations of packages with a remainder of sessions will be refunded and may result in cancellation fees; refunds will be made only via electronic forms of transfer.

Session and Training Policies

1. 01Visitors (drop-in visitors/non-members) are only permitted for core sessions; "no drop-in sparring."
2. 02The program manager AND head coach/owner must clear referrals from outside visitors sparring at the studio.
3. 03No sparring during "open studio hours" unless staff clears.
4. 04Sparring is to be supervised at all times by a coach/staff member. No exceptions.
5. 05Protective equipment is required for sparring: headgear, mouthguard, groin protector (optional), and appropriate-size gloves for the person's weight.